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Digital Solutions Portal
  1. Digital Solutions Portal
  2. Eficia app & Ensylog support

Eficia app & Ensylog support

Report a malfunction or suggest new features/improvements

Issues
  • Nouvelle régie

    Demander qu'on récupère les données en télérelève d'un d'une nouvelle régie

  • Report a bug

    Tell us the problems you're experiencing.

  • Missing or wrong data

    You observe missing or inconsistent data (This does not apply to data entered manually, such as addresses, RAE, surface areas, etc.)

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