Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Digital Solutions Portal
  1. Digital Solutions Portal
  2. Deskoffice & Cybersecurity support

Deskoffice & Cybersecurity support

Click here for all your enquiries about cybersecurity, VPNs, hardware, access and software.

  • Report an incident

    Theft of equipment, Equipment lost or broke, Phone calls impossible
  • Need help

    Unable to open Outlook or Teams, AWS Rights, Forgotten @hagergroup.com account, Mails on Edge instead of Outlook, New software, VPN access, Shared mailboxes, Github access, SharePoint rights, Team emails, Bitwarden Access, Other request for help
Powered by Jira Service Management
{"xsrfToken":"210abfc6f8c750878921dae1c97cff7422c03a6f_lout","branding":{"id":"2","key":"cyb","name":"Deskoffice & Cybersecurity support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c1b226dc-8fad-4dab-a49c-8161682c58a5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWVjNzQ3My02MWI0LTRkNTItYWI1My05OWRiN2QyMGQ4MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxYjIyNmRjLThmYWQtNGRhYi1hNDljLTgxNjE2ODJjNThhNSI6WyJyZWFkIl19LCJleHAiOjE3NzE4NzU2NDksIm5iZiI6MTc3MTg3NTA0OX0.TqsDT453GDbswjGPGvqA5rSLbUDBr52dMI9lEvOSZJc&client=feec7473-61b4-4d52-ab53-99db7d20d80f&mode=fit","logoId":"c1b226dc-8fad-4dab-a49c-8161682c58a5","isLogoAvailable":true,"helpCenterTitle":"Welcome to Digital Solutions Support Portal","sharedPortalName":"Digital Solutions Portal","translations":{"en-US":{"helpCenterTitle":"Welcome to Digital Solutions Support Portal","sharedPortalName":"Digital Solutions Portal","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al portal de asistencia de Soluciones Digitales","sharedPortalName":"Solución digital al detalle","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue sur le Portail Support Digital Solutions","sharedPortalName":"Portail Digital Solution","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d4f77","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWVjNzQ3My02MWI0LTRkNTItYWI1My05OWRiN2QyMGQ4MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzE4NzU2NDksIm5iZiI6MTc3MTg3NTA0OX0.iuAMW-kSe2Zk5L3YfcnvHwGBaAQffM_BU5JENbl0B_E&client=feec7473-61b4-4d52-ab53-99db7d20d80f&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#2d4f77","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"cyb","projectId":10022,"serviceDeskId":2,"name":"Deskoffice & Cybersecurity support","description":"<p>Click here for all your enquiries about cybersecurity, VPNs, hardware, access and software.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"257","name":"Bitwarden Access","descriptionHtml":"","callToAction":"Bitwarden Access","introHtml":"<p>A collaborator has no access to Bitwarden or does not have access to the desired Bitwarden collection</p>","icon":10506,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[31],"key":""},{"id":"260","name":"Github access","descriptionHtml":"","callToAction":"Github access","introHtml":"<p>A collaborator wants GitHub access</p>","icon":10477,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[31],"key":""},{"id":"262","name":"VPN access","descriptionHtml":"","callToAction":"VPN access","introHtml":"<p>An employee wants VPN access</p>","icon":10503,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[31],"key":""},{"id":"254","name":"Phone calls impossible","descriptionHtml":"","callToAction":"Phone calls impossible","introHtml":"<p>An employee can no longer make calls using their work phone</p>","icon":10471,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[132],"key":""},{"id":"10","name":"Other request for help","descriptionHtml":"","callToAction":"Other request for help","introHtml":"<p>You can make your uncategorized requests here.</p>","icon":10541,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[31],"key":""},{"id":"261","name":"Shared mailboxes","descriptionHtml":"","callToAction":"Shared mailboxes","introHtml":"<p>A colleague does not have access to a shared mailbox or you want to create a new shared mailbox</p>","icon":10510,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[31],"key":""},{"id":"263","name":"New software","descriptionHtml":"<p>Precise the logiciel, its version and your actual problem to use it.</p>","callToAction":"New software","introHtml":"<p>An employee wants to install software on their workstation or phone</p>","icon":10467,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[31],"key":""},{"id":"266","name":"AWS Rights","descriptionHtml":"","callToAction":"AWS Rights","introHtml":"<p>An employee wants additional rights on AWS</p>","icon":10485,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[31],"key":""},{"id":"259","name":"SharePoint rights","descriptionHtml":"","callToAction":"SharePoint rights","introHtml":"<p>A collaborator does not have rights on SharePoint</p>","icon":10473,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[31],"key":""},{"id":"267","name":"Unable to open Outlook or Teams","descriptionHtml":"","callToAction":"Unable to open Outlook or Teams","introHtml":"<p>An employee is unable to open Outlook or Teams on their personal computer or work Android phone</p>","icon":10491,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[31],"key":""},{"id":"258","name":"Team emails","descriptionHtml":"","callToAction":"Team emails","introHtml":"<p>A colleague is not receiving team emails or you want to create a new team email</p>","icon":10492,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[31],"key":""},{"id":"264","name":"Mails on Edge instead of Outlook","descriptionHtml":"","callToAction":"Mails on Edge instead of Outlook","introHtml":"<p>A colleague can no longer open the Outlook application, it opens Edge instead</p>","icon":10505,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[31],"key":""},{"id":"265","name":"Forgotten @hagergroup.com account","descriptionHtml":"<p>Enter your email and click on \"Send\". You'll received instructions to reset your password by email.</p>","callToAction":"Forgotten @hagergroup.com account","introHtml":"<p>An employee has forgotten the password for their Hagergroup account</p>","icon":10475,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[31],"key":""},{"id":"256","name":"Equipment lost or broke","descriptionHtml":"","callToAction":"Equipment lost or broke","introHtml":"<p>An employee has lost or broke computer equipment</p>","icon":10472,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[132],"key":""},{"id":"255","name":"Theft of equipment","descriptionHtml":"","callToAction":"Theft of equipment","introHtml":"<p>An employee had professional computer equipment stolen</p>","icon":10489,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[132],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.support.eficia.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":132,"name":"Report an incident"},{"id":31,"name":"Need help"}],"orderMapping":{"30":[10],"32":[10],"6":[10],"28":[10],"31":[267,266,265,264,263,262,261,260,259,258,257,10],"132":[255,256,254],"7":[10]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWVjNzQ3My02MWI0LTRkNTItYWI1My05OWRiN2QyMGQ4MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE4NzYyNDksIm5iZiI6MTc3MTg3NTA0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._fmvo7hXxYIrlLK8DAXEGU0uGEDBy-9Hl2LQ1czaO3M","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"feec7473-61b4-4d52-ab53-99db7d20d80f","tokenDurationInMins":20}},"sharedPortal":{"name":"Digital Solutions Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://eficia.atlassian.net/wiki","kbLinkDomainURLs":["https://eficia.atlassian.net","https://portal.support.eficia.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=eficia","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"210abfc6f8c750878921dae1c97cff7422c03a6f_lout","baseUrl":"https://portal.support.eficia.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://eficia.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"feec7473-61b4-4d52-ab53-99db7d20d80f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"202d3a0e97d844ed8c72d475ca79d15d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://eficia.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}